Terms of service

Terms of Service

These Terms of Service govern your use of the Lilac Paws website and your purchase of products from Lilac Paws. By using our website or placing an order, you agree to these terms.

1. Store use

You must provide accurate information when placing an order and use this website only for lawful purposes. We may refuse or cancel an order when necessary to prevent fraud, abuse, or an obvious pricing or listing error.

2. Products and pricing

Product descriptions, availability, colors, and pricing may change without notice. We make reasonable efforts to display product information accurately, but screen settings and product batches may cause minor differences.

3. Orders and payment

An order is accepted when we send an order confirmation. Payment must be successfully authorized before an order can be fulfilled. If an item becomes unavailable, we will contact you and provide an appropriate refund for that item.

4. Shipping and returns

Shipping information is described in our Shipping Policy. Returns are described in our Refund and Return Policy, including our 30-day return period, free return shipping for eligible returns, and full refunds after inspection.

5. Intellectual property

All Lilac Paws branding, text, images, graphics, and site content belong to Lilac Paws or its licensors and may not be copied or used without permission.

6. Third-party services

Our store may use third-party services to process payments, provide shipping, host content, or support store functionality. Those services may have their own terms and privacy policies.

7. Disclaimer and limitation of liability

To the fullest extent permitted by law, Lilac Paws is not responsible for indirect or consequential losses arising from use of the website or products. Nothing in these terms limits rights that cannot legally be excluded.